Privacy Policy

Last Updated: December 2025

1. Who We Are

MelonRouge ("we," "our," or "us") is the Responsible Party as defined by the Protection of Personal Information Act (POPIA). We are committed to protecting your personal information and your right to privacy.

MelonRouge
T2 Bekker Schools Rd
Magaliesburg, 1791, South Africa
Email: bookings@melonrouge.co.za
Phone: +27 79 680 6050

2. Information We Collect

We may collect the following categories of personal information:

  • Identity Data: Your name, surname, or similar identifier when you make a reservation or contact us.
  • Contact Data: Your phone number and email address (e.g., when you contact us via WhatsApp or the booking form).
  • Technical Data: Your IP address, browser type, device information, and browsing activity on our website. This is collected automatically via cookies and analytics tools.

3. How We Use Your Information

We process your personal information for the following purposes:

  • To manage and confirm your table reservations.
  • To respond to your inquiries via WhatsApp, email, or our website chat.
  • To improve our website, services, and customer experience.
  • To send you marketing communications (only with your explicit consent).

4. Third-Party Services

We use trusted third-party service providers to operate our website and services. These providers may have access to your personal information:

5. Cookies

Our website uses cookies to enhance your browsing experience and collect analytical data. You can control cookie preferences through your browser settings. Please note that disabling cookies may affect website functionality.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, typically:

  • Reservation Data: 12 months after your last visit.
  • Marketing Preferences: Until you withdraw consent.
  • Analytics Data: Anonymized and retained indefinitely.

7. Your Rights Under POPIA

As a data subject in South Africa, you have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request that we correct any inaccurate or incomplete information.
  • Deletion: Request the deletion of your personal information, subject to legal obligations.
  • Objection: Object to the processing of your personal information for direct marketing purposes.
  • Complaint: Lodge a complaint with the Information Regulator of South Africa.

To exercise any of these rights, please contact us at bookings@melonrouge.co.za.

8. Information Officer

For any POPIA-related queries, please contact our designated Information Officer:

Information Officer
MelonRouge
Email: bookings@melonrouge.co.za

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated "Last Updated" date.